Frequently asked questions

Find the answers to your questions and questions others ask.

General questions
Administrative
Support

Nu Modern Online

Nu Modern Cloud is an online website builder that allows you to create a website without any coding or design experience or knowledge. With Now Modern Cloud choose a layout which you fill in with your texts and images and then launch the website with a click of a button.

Read more about this here how it works.

No, you do not need any technical or design knowledge to use Nu Modern Online. The platform is designed for everyone, so that you can effortlessly build a website and fill it with your data, even without a technical or design background. You can get started right away and publish your website with a click of a button!

No, we believe in complete transparency. At Nu Modern Online there are no hidden costs. You pay a clear, monthly price for access to our platform, email, hosting and all support functions. No surprises, and you can cancel any month with the monthly package! The system is even completely free to try!

For the first year, the cost of your own domain name is even included in the cost of the package.

Yes, Nu Modern Online offers a free version where you can try out the platform before committing to a subscription. This allows you to see if the platform meets your needs before making a decision. So transparent!

The English language is used in the examples to reach a broader audience and because it is a commonly used language for technological and business communications. After you have logged in, you can change the language to one of the following languages:

1. Dutch

2. English

3. German

4. French

5. Spanish

6. Italian

7. Portuguese

8. Danish

9. Ukrainian

10. Polish

11. Norwegian

12. Swedish

13. Romanian

14. Russian

15. Turkish

16. Arabic

17. Chinese

Although Nu Modern Online supports multilingualism, the sample texts and instructions are displayed in English by default for easy reference and understanding for all customers worldwide.

Yes, Nu Modern Online offers the option to adapt your website to multiple languages. This allows you to present your website to a wider audience. This is automatically translated based on the languages you choose, you always have control to adjust texts.

The prices for Nu Modern Online are exclusive of VAT because the website focuses on people with a business and business customers.

Companies and companies can deduct the VAT they pay to their suppliers from the VAT they collect themselves, making the system neutral and transparent for them.

No, there are no limitations to the number of pages you can create on your website with Nu Modern Online. You can create as many pages as you need to present your content.

Yes, you can choose and register your own domain name through Nu Modern Online. Your domain name in combination with the subscription is even completely free for the first year!

When you cancel your subscription, the link with your domain name will be broken. Which means that the website no longer shows on the domain name you chose.

Nu Modern Online itself does not offer e-commerce functionality for selling products online.

There are options available through our partners to use the Nu Modern Online system in combination with WordPress/WooCommerce so that you can still start your own webshop!

Although Nu Modern Online is committed to providing a stable and reliable service, there is always a chance that a website could crash. This can happen, for example, as a result of technical problems, server outages, software errors, or cyber attacks. Unfortunately, this even happens (of course sporadically, with the largest parties)

However, Nu Modern Online takes several measures to minimize this risk, including regular backups of the website data, continuous monitoring of the servers and platform, and implementing security measures to protect the website from potential threats.

Additionally, Nu Modern Online is committed to quickly resolving any issues and minimizing website downtime in the event of a crash.

Absolute! Every Nu Modern Online subscription offers you the option to make 1 website live. These subscriptions are automatically added to your account after purchase, allowing you to publish multiple websites!

Important! When you make your site multilingual, this applies not as a new website. You can therefore make a site available in multiple languages via 1 subscription.

Administrative

When you are logged in, you can always view your invoices here: view invoices.

You can do the direct debit manage here. If you have given permission, you will see the option to withdraw this permission here.

NB! If you withdraw this consent, we can no longer collect and your services will therefore be immediately stopped at the next renewal. You are responsible for ensuring that you manage this properly. We can no retrieve lost data (website, emails, etc.).

For the first year, the cost of your own domain name is even included in the cost of the package.

Through this link you can access all your active subscriptions and products. You can then click on the service you wish to cancel and then click on 'Cancel service' to cancel the service.

Completely canceling a service can take up to 5 working days. Data is kept to a limited extent in accordance with the guidelines of the GDPR.

If the service is terminated, the following services will be canceled immediately:

The domain name;
The mail hosting service;

Your website will not be lost. However, this is no longer available on the domain name you ordered. The website is still available in the Cloud environment. But will no longer be linked to your domain.

Upon cancellation of the service, the following services will be performed immediately be canceled:

The domain name;
The mail hosting service;

We keep your emails after cancellation not!

Because the mail hosting service is canceled with immediate effect, it is important that you back up your mail. You can do this by this manual from Microsoft and save the files properly! This way you can always reload the email when you need it.

NB! You are responsible for ensuring that you manage this properly. We can no retrieve lost data (website, emails, etc.).

Support

We provide video explanations for all the features included in Nu Modern Online, so you can quickly become familiar with our platform and all it has to offer. We provide these videos to help you with every step of your website creation process. This way you can always find, click, pause and rewind quickly and easily to create the website of your dreams. Do you have questions about a specific part? We offer this support even directly in the builder!

These videos are available in English to properly support everyone in the world who uses our system.

You can easily create your own email address via this link. You can then view the email via Webmail. Want to know more about how you can set this email address in your email program? Then read more here.

If you already have an existing website, you can choose to migrate it to Nu Modern Online. In this case, you can start creating your website in Nu Modern Online and when it is completely to your liking, you transfer* your domain name to us and you can then make it live with the click of a button.

*Moving a domain name is not just moving the website, so keep in mind that your email, among other things, also needs to be moved. Is this difficult? Luckily not! For a detailed explanation you will find more information here!

Would you like more information about how to set your email address in your email program? We impose this this page out.

Frequently Asked Questions

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